Full Time
Posted Today
Job description
About the role

SUMMARY:

The Business Analyst II is responsible for analyzing high-level business requirements and processes as provided by Information Technology (IT) Business Partners for the Salesforce Service Cloud. Produces detailed functional and non-functional business and system requirement documentation to be used in the design and development process. Provides technical consultation and recommends improvements, modifications and new solutions. Analyzes system modifications and conveys related technical implications. Draws on previous experience to solve a range of straight forward problems and analyzes possible solutions using standard procedures. Typically receives a moderate level of guidance and direction.

What you’ll be doing

GENERAL RESPONSIBILITIES:

  • Maintains and understanding of business requirements and produces detailed functional analysis documents describing recommended solutions and/or changes to existing solutions.
  • Facilitates the understanding of business and functional requirements by development teams to ensure proper implementation.
  • Helps to ensure vendors perform according to contractual agreements.
  • Guarantees all work is compliant with identified guidelines, internal and external audit requirements, and any related financial and legislative requirements.
  • Provides support to project managers in creating detailed project plans, identifying development and configuration work packages needed to meet solution requirements.
  • Acts as team leader and/or mentor as needed.
  • Participates in special projects and performs other duties as assigned.
  • Administrative functions include user account maintenance, reports, dashboards, workflows, and other routine tasks.
  • Maintaining and enhancing our security model including user roles, profiles, permission sets, sharing settings.
  • Creating and maintaining data model and structure that supports the analytical and reporting needs of our business teams.
  • Manage Lightning page layouts, Lightning actions, and Dynamic Forms. Basic Knowledge of Live Agent. Experience with both Classic and Lightning UIs (User Interfaces)
  • Creating new and enhancing existing workflow automation using flows and process builder solutions.
  • Follow release cadence and processes in place as well as enforcing with the business. Creating and maintaining technical documentation.
About you

EDUCATION & JOB REQUIREMENTS:

Bachelor’s degree in computer science, information technology or a related field with a minimum of three (3) years of related technical business analyst experience; or equivalent combination of post high school education and experience. Willingness and ability to travel is required.

Previous project management experience and related experience in the staffing solutions industry is highly desirable.

COMPETENCIES:

  • Skilled in communicating effectively verbally and in writing.
  • Ability to proactively establish and maintain effective working relationships.
  • Ability to be a strong team player, as well as the ability to effectively influence technical teams.
  • Ability to effectively influence others at various levels within the organization.
  • Ability to act accordingly under strong pressure, along with the ability to effectively manage crisis situations.
  • Ability to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience and common sense.
  • Ability to develop, improve and/or streamline processes to meet established goals and objectives.
  • Ability to deliver to and successfully manage stakeholder expectations while working in a fast-paced environment with tight deadlines, budgets and resources.
  • Ability to demonstrate expertise in delivering to a strategic agenda.
  • Ability to run internal and external workshops.
  • Knowledge of and ability to interpret and apply best practices and standards in software development.
  • Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook.

Knowledge a plus:

  • Chat Bots
  • Omni-Channel
  • Knowledge Articles
  • Sales Cloud
  • Approval Processes
  • SOQL queries
  • Workbench and Data Loader tools
  • Community Site Management
  • Ability to perform system audits
  • Einstein Analytics (aka Tableau CRM)


Why choose us?
Company Overview:
Adecco Group North America, through an impressive portfolio of staffing industry leading brands including Adecco General Staffing, Entegee, Lee Hecht Harrison Professional Recruitment, Modis, and Pontoon is the world’s leading provider of Human Resources solutions.
We are the workforce experts delivering staffing and career service solutions to organizations and individuals across all industries. Collectively we harness the power of some of the greatest talent in the world. That talent and expertise allows us to do business globally and act locally with deep knowledge in niche areas.
Every day, we have more than 100,000 associates on assignment, 30,000 colleagues working internally to support more than 10,000 clients in the United States and Canada. Ensuring our business units are prepared to deliver outstanding service to our associates and clients, the Adecco Group North America team provides a strong infrastructure through our corporate and shared services teams.
Equal Opportunity Employer Veterans/Disabled The Company will consider for employment qualified applicants with arrest and conviction records
The Company may require proof of COVID-19 vaccination at time of hire based on client policies or certain regulatory requirements. As such, TAG may require you to report your COVID-19 vaccination status at time of hire unless prohibited by a state law. The Company will consider requests for exemption based on medical/disability or religious reasons, or additional reasons if permitted by state law.

Intrested in this job?

Related Jobs

All Related Listed jobs

Houlihan Lokey Washington, DC 30+ days ago

Associates are primarily responsible for the creation and oversight of financial models, marketing materials, internal and external presentations, as well as

Semper Solaris Construction, Inc. Redlands, CA 92373 Today

Semper Solaris is the fastest growing leader in the Residential Solar Installation industry. We offer Solar, Battery, Roofing and HVAC installation and service! Semper Solaris now has offices in

Mercy Haven Bayport, NY 11705 Today

Personal Care Aide (Part-time / Overnight) What's the difference between a job and a meaningful, rewarding profession? Being a part of something bigger. At Mercy Haven, we are committed to ending

Job Description This position is open for all applicants. For this position Work Hours are based on operational need. Telework may be an option for this

EnLink Midstream Midland, TX 79701 Today

Overview: EnLink Midstream is a leading provider of midstream energy services, providing transportation, gathering, processing, and storage of crude, natural gas, and natural gas liquids, products

WEX Inc. Remote Today

General Purpose: The Global Contact Center Solutions Manager provides strategic leadership, technology vision and implementation accountability to drive WEX contact center initiatives. This

Oregon Health & Science University Portland, OR 97239 Today

Department Overview: This position performs a variety of administrative, or technical assignments of duties involving many different and unrelated processes, methods and administrative related

Nurse Next Door Home Care Services Sugar Land, TX Today

Caregiver Job DescriptionOur purpose is Making Lives Better through Happier Aging. We help seniors stay in their homes for as long as they choose, and our real talent is caring and connecting to

Cask LLC Quantico, VA Today

Please go to our website to apply: https://www.caskgov.com/careers/openings/ POSITION: Cyber Forensics & Intrusion Detection Analyst / Cyber Security Sysadmin LOCATION: Quantico, VA

US Digestive Health Bensalem, PA 19020 Today

DUTIES AND RESPONSIBILITIES: Greeting patients at Check in and out, verifies demographic and insurance information and scans identification and insurance cards Aids in the preparation of forms