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Job description

Hours of Operation 8am-10pm Monday-Friday, 8am-5pm Saturday
Various shifts available within the hours of operation

What we can offer you

• Competitive compensation starting at $20.00
• Shift differentials and language premiums
• Flexible schedules
• Paid Time Off (PTO)
• Paid Holidays
• Health, Dental, Vision and Life Insurance
• Tuition Reimbursement
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• The opportunity for career advancement

The Banker Connect Onsite Representative will be responsible for contributing to the overall success of the Interactive Teller Machine Department/ Retail Support Center by performing teller transactions accurately and efficiently in accordance with bank policies and procedures via Video in a centralized area. This includes using multiple software programs to complete transactions while interacting with customers via video. Meet or exceed key performance metrics while handling a high number of customer transactions in a fast-paced environment. Successful candidates possess strong communication skills, time management and organizational skills.

Position Responsibilities:
Service

• Provide remarkable customer service, while processing transactions received via Interactive Teller Machines accurately and efficiently.
• Be knowledgeable of consumer products and services.

Compliance

• Ensure compliance with applicable federal, state and local laws and regulations.
• Control losses by following banking center transaction policy and procedures.
• Adhere to all Retail Bank audit and compliance standards.

Operations

• Work with emerging technologies including multiple systems required to perform routine job functions.
• Subject Matter expert for all ITM Operational Activities assigned tasks to ensure proper completion of tasks.
• Other duties as assigned

Teamwork

• Interact with banking centers, contact center and customers in all markets. Interact with Retail Support Center (Teller) as well as Project Management teams.
• Collaborate with internal departments ensuring major technical support issues are addressed.

Position Qualifications:

• High School Diploma or the equivalent (GED)
• 3 years of experience in customer service
• 2 years of experience in CSR (teller) OR 2 years retail/financial services OR 1 years of technical help desk
• 1 year of experience in sales
• 1 year of experience with Microsoft Office Products including Word, Excel and PowerPoint; personal computer; system data entry or Internet search

Auburn Hills Operations Center
8:00am - 5:00pm Monday, Wednesday, Thursday, Friday; 8:00am-4:30pm Saturday; OFF Tuesday