Banker Connect Representative

Full Time
Auburn Hills, MI 48326
From $20 an hour
Posted 30+ days ago
Job description
Hours of Operation 8am-10pm Monday-Friday, 8am-5pm Saturday
Various shifts available within the hours of operation

What we can offer you
  • Competitive compensation starting at $20.00
  • Shift differentials and language premiums
  • Flexible schedules
  • Paid Time Off (PTO)
  • Paid Holidays
  • Health, Dental, Vision and Life Insurance
  • Tuition Reimbursement
  • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
  • The opportunity for career advancement

The Banker Connect Onsite Representative will be responsible for contributing to the overall success of the Interactive Teller Machine Department/ Retail Support Center by performing teller transactions accurately and efficiently in accordance with bank policies and procedures via Video in a centralized area. This includes using multiple software programs to complete transactions while interacting with customers via video. Meet or exceed key performance metrics while handling a high number of customer transactions in a fast-paced environment. Successful candidates possess strong communication skills, time management and organizational skills.

Position Responsibilities:
  • Provide remarkable customer service, while processing transactions received via Interactive Teller Machines accurately and efficiently.
  • Be knowledgeable of consumer products and services.
  • Ensure compliance with applicable federal, state and local laws and regulations.
  • Control losses by following banking center transaction policy and procedures.
  • Adhere to all Retail Bank audit and compliance standards.
  • Work with emerging technologies including multiple systems required to perform routine job functions.
  • Subject Matter expert for all ITM Operational Activities assigned tasks to ensure proper completion of tasks.
  • Other duties as assigned
  • Interact with banking centers, contact center and customers in all markets. Interact with Retail Support Center (Teller) as well as Project Management teams.
  • Collaborate with internal departments ensuring major technical support issues are addressed.

Position Qualifications:
  • High School Diploma or the equivalent (GED)
  • 3 years of experience in customer service
  • 2 years of experience in CSR (teller) OR 2 years retail/financial services OR 1 years of technical help desk
  • 1 year of experience in sales
  • 1 year of experience with Microsoft Office Products including Word, Excel and PowerPoint; personal computer; system data entry or Internet search
Auburn Hills Operations Center
8:00am - 5:00pm Monday, Wednesday, Thursday, Friday; 8:00am-4:30pm Saturday; OFF Tuesday

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