Call Center Agent Start Bonuses

Full Time
Humacao Municipio, PR
$8.50 an hour
Posted 30+ days ago
Job description

Graham Personnel Services is looking for Call Center Agents for a major global cell phone provider in the Caguas area. No experience required but helpful, just a willingness to provide exceptional customer service and an eagerness to learn new skills.

**THESE ARE IN-PERSON POSITIONS**

**SCHEDULES FROM 8AM-5PM **

ORIENTATION SCHEDULE IS 8AM-5PM

**5 DAY WORK WEEKS WITH 2 DAYS OFF WEEKLY**

**MUST BE ABLE TO SPEAK/COMMUNITCATE IN ENGLISH**

**MAJOR OPPORTUNITY FOR QUICK INTERNAL ADVANCEMENT/PROMOTIONS**

**$100’S DOLLARS OF PRODUCTION BONUSES AVAILABLE MONTHLY**

**PAID TRAINING**
Representative duties and responsibilities
· Take customer calls and provide accurate, satisfactory answers to their queries and concerns

· De-escalate situations involving dissatisfied customers, offering patient assistance and support

· Guide callers through troubleshooting, navigating the company site or using the products or services

· Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items

· Collaborate with other call center professionals to improve customer service

· Help to train new employees and inform them about the company’s customer management policies

Call Center Agent skills and qualifications

· Strong communication, both written and verbal

· Great active listening skills

· Exceptional interpersonal and rapport building skills

· A patient and empathetic attitude

· Strong time management and organizational skills

· Adaptability and flexibility

· Comfortable working in fast-paced environments

· Troubleshooting skills, either basic or advanced, depending on the role and industry

· Computer literacy

· Phone skills, including familiarity with complex or multi-line phone systems

· In-depth knowledge of a company’s products and/or services

· Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area

#indnc

Job Type: Full-time

Pay: $8.50 per hour

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Overtime
  • Weekend availability

Ability to commute/relocate:

  • Puerto Rico: Reliably commute or planning to relocate before starting work (Preferred)

Language:

  • English (Required)

Work Location: Multiple Locations

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