Job description
Sarasota, FLAre you an energetic leader who is experienced in ophthalmology, passionate about patient care, and thrives in a fast-paced environment? If so, this is the role for you! The Cataract Services Manager works closely with the cataract surgeons and provides leadership and guidance to the cataract clinical teams. The Cataract Services Manager invests deeply in the teams, develops their career paths, and drives quality and efficiency standards that result in the highest levels of patient satisfaction.
US Eye is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. They are one of the nation’s leading multi-specialty physician groups providing patients with care in ophthalmology, optometry, dermatology, and facial surgery. With 50 clinics and 5 surgery centers, led by 95 providers and more than 1,000 team members system wide, US Eye delivers world-class care to patients throughout Florida, the Carolinas, and Virginia.
EDUCATION AND EXPERIENCE
Previous experience in medical/surgical ophthalmology required; COT/COA preferred.
High school graduate required.
Associate’s or bachelor’s degree with an emphasis on business, healthcare administration, or related fields preferred but not required.
ESSENTIAL SKILLS AND ABILITIES
Technology savvy, with competency in Office Suite and the ability to learn software applications as required.
Foundation in clinical ophthalmology.
Exceptional leadership and organizational skills.
Professional, effective listener with strong communication skills, regardless of the audience.
Skilled at customer service and able to be a driver of the patient experience.
Analytical skills, with the ability to suggest improvements and efficiencies.
Able to maintain a high degree of confidentiality.
Able to create a professional, respectful, and fun work environment.
Able to travel from time to time as required.
RESPONSIBILITIES
Provides daily leadership, guidance, and operational oversight to the cataract teams.
Manages patient flow and quality initiatives and provides day-to-day recommendations for continually improving the patient experience.
Works directly with the CEO and lead cataract surgeon, functioning as his team lead and practice liaison to provide daily guidance and direction to the team.
Works closely with the cataract surgeons to promote clear communication and direction to their teams while supporting their practice goals.
Partners with ASC leadership to promote the surgery patient’s experience and outcomes.
Interviews candidates, makes recommendations for hire, and provides support for onboarding and training of the team.
Provides and supports individual growth opportunities and career development plans; provides continuous and meaningful feedback, including performance evaluations.
Creates work schedules that maximize efficient utilization of the team.
Recommends continuous improvements to physicians’ templates and the scheduling process to ensure efficient and smooth patient flow and cohesive staff utilization.
Ensures the availability of medical and office supplies and supports inventory management.
US Eye has partnered with BSM Consulting to conduct the recruiting process.
