Client Service Support Associate

Full Time
La Grange, KY 40031
Posted 30+ days ago
Job description

The Client Services Support Associates will verify employment status information and research health plan documents for specific subrogation language on behalf of Rawlings’ clients.

Hours: Day shift, 40-hour work weeks, 8am - 5pm. Flexible schedule options available between 7am - 7pm after six months of employment.

Setting: Professional office environment (with no remote option).

This is a non-exempt position at a very competitive hourly rate.

Our comprehensive benefit package includes health and dental benefits, short-term disability plans, 401k with company matching, paid time off policy and more. We also offer an onsite gym, cafe, and coffee shop.


The Rawlings Company takes great pride in providing exemplary training and development programs via in-person instruction. Training covers our state-of-the-art proprietary systems, communication tactics, and many other tools to place employees on the path to success.


  • Accesses multiple client systems to gather health plan contract information, and documents findings in appropriate applications.
  • Verifies employment status information for health plan client membership.
  • Accurately upload documents to specific internal portals.
  • Follows predetermined performance guidelines to complete requests.
  • Maintains individual productivity set forth by leadership.
  • Demonstrates ability to analyze and escalate requests appropriately to internal Client Services Team.
  • Provides excellent customer service and builds relationships with internal and external client contacts.


  • High School diploma, GED, or equivalent combination of education and experience in the health insurance, legal, property and casualty or related fields is preferred.
  • Excellent customer service skills and the ability to build and maintain relationships.
  • Above average oral and written communication skills required.
  • Word and Excel proficiency is required.

Physical Requirements

  • Frequently remains in sitting position for long periods of time to perform duties.
  • Frequently concentrates for long periods of time, paying close attention to detail.
  • Frequently uses and views the computer using fingers, hands, and vision.
  • Frequently works in a well-lit, tempered environment.
  • Occasionally moves through office to communicate with other employees.

The Rawlings Company is looking for hard-working, talented people who share our commitment to excellence to join our payment integrity recovery team. The Rawlings Company has successfully provided cost containment services to the largest health insurers in the country for more than 40 years and continues to grow as an industry leader.

Our Culture is focused on:

  • The guiding principle of doing the right thing.
  • Caring for our employees and taking pride in the work they do.
  • Providing recognition and financially rewarding employees for their success.

Our Values are:

  • Integrity and Trust
  • Customer Service Excellence
  • Innovation
  • Diversity and Inclusion
  • Honoring our Veterans and Their Service

  • Equal Employment Opportunity. It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification.
  • The Rawlings Group is an employment at will employer.



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