Job description
Who We Are
Novir is an emerging diagnostic biotechnology company with an unmatched team of professionals and trusted partners delivering smart, fast and flexible testing solutions supported by reliable, cost-effective screening products and best-in-class technology.
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What We Do*
We offer a variety of on demand health screening services. Most recently, we have successfully scaled our first offering of rapid COVID-19 screening solutions with on-site delivery, Insta OnSite (do-it-yourself testing) and Virtual Proctoring enabled by our own proprietary Track platform. We are taking the capabilities we have built and applying them to revolutionize preventative screening in the digital health space to launch and scale our offerings in our pipeline including: lead-testing at schools, vaccinations in schools and senior living, virtual drug testing, and preventative health screenings.
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Our Values*
Care for Tomorrow. Create a lasting, positive difference in the lives of others. Serve people with compassion and understanding. Recognize what truly matters and center every action around meeting the needs of our community both now and into the future.
Delight our Customers. Appreciate every interaction with our customers and find ways to bring them joy. See through the Customer’s eyes, understand and anticipate their needs to consistently deliver solutions exceeding their expectations.
Be Bold – Say It. Be direct and open. Speak with honesty and courage, and respect others for doing the same. Say what you think, embrace passionate debate, and always bring the issue to the table. Communicate with confidence.
Bring Your Best Self. Show up and be authentic. Utilize your greatest strengths and stay true to who you are. Bring positive energy, be genuine in your approach, and continually seek ways to grow. Be uncompromisingly you.
Innovate Relentlessly. Explore new possibilities and be willing to take a risk. Challenge status quo. Try new ideas, learn from mistakes, and rally the team to raise the bar.
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About This Role:*
Our Clinical Care Coordinators at Novir focus on on-site clinical events for the company. As a Clinic Coordinator you will be responsible for managing the client services at our testing or vaccination clinics. You will support our clients, assisting them with checking in for appointments/services, administering tests and resulting tests. In addition, you will advise existing and potential clients on additional services offered by Novir. You will maintain an excellent standard of customer care at all times to ensure a warm welcome and pleasant introduction to the clinic.
What You'll Do:
- Greet clients, ensuring they feel welcome and comfortable
- Address all inquiries in a professional and courteous way
- Ensure all clinic procedures are adhered to and completed in a timely manner in line with clinic needs
- Answer client questions in accordance with company procedures,
- Maintain client records in accordance with company procedures and data protection requirements, always ensuring discretion and confidentiality
- Prepare and plan for assigned sites and communicate needs to operations continuously
- Prepare for site deployment in advance for easy drop off and breakdown site for easy pick up
- Take payments for clients after their services (testing) and to ensure payment handling procedures are followed
- Oversee and ensure supplies, tests, client literature and other supplies as required for the clinic are made available
- Undertake general administrative tasks and support to the clinic as required by the Program Manager
- Maintain working areas and equipment in accordance with health, safety, hygiene and general housekeeping standards at all times
- Assist with any other clinic duties as required, including supporting other team members inclusive of our Health Care Workers
- Maintain good working knowledge of the services provided including looking for opportunities to grow Novir’s presence at the site (moving from reactive to proactive testing, including athletics testing, special events)
Key Requirements We're Looking For:
- Previous experience in customer service facing role
- Ability to enter data accurately
- Ability to use Word, Excel, Email, Internet, and in house systems
- Ability to drive between multiple clinic sites and have responsibility for various sites
- Ability to work on Saturdays and Sundays as needed, sometimes on short notice
- Ability to communicate effectively at all levels and establish sound working relationships
- Polished appearance and professional manner
- Exemplary customer service skills
- Methodical and analytical with excellent attention to detail
- Excellent team working and relationship building skills
- Ability to absorb and retain product information
- Proactive approach to problem solving and decision making
- Capable of remaining calm and thriving in a fast-paced environment
- Strong team play
Perks of Working @ Novir:
- Competitive total compensation offerings
- Generous paid time off policy
- Medical, dental and vision insurance, some of which is covered by the company
- Company provided Disability and Life Insurance
- Flexible schedule and work from home policy
- A friendly office atmosphere in our office space in the heart of Milwaukee’s Third Ward
- Opportunity to build something incredible while being surrounded by intelligent, hardworking and motivated coworkers
- Physical Demands of the Role:*
The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation.
Must be able to lift and carry or otherwise move 25 pounds regularly
Must be able to wear personal protective gear most of the day.
Must be able to stand most of the day on concrete or hard floors.
Physical ability to work around children
Repeating motions that may include the wrist, hands and/or fingers.
Physically traveling from one work site to another
Environmental Conditions:
Occasionally deal with outdoor elements such as precipitation and wind.
Occasionally work in noisy environments.
Range of Pay: $22 to $28 per hour
Novir is a fast-growing startup with a work hard, play hard attitude. We look for smart, motivated individuals who are excited to build something incredible from the ground up!
Job Type: Contract
Pay: $22.00 - $28.00 per hour
