Clinical Operation Project Manager

Full Time
Santa Cruz, CA 95065
Posted 17 days ago
Job description
Dignity Health Medical Foundation established in 1993 is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California Arizona and Nevada. Today Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve.As Dignity Health Medical Foundation continues to grow and establish new premier care centers we provide increasing support and investment in the latest technologies finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled qualities that are vital to maintaining excellence in care and service.
Dignity Health Medical Group – Dominican a service of Dignity Health Medical Foundation is committed to serving the continuing health care needs of Santa Cruz County. Supported by the rich community history Dominican Hospital our doctors provide convenient personalized care to patients throughout the region along the full continuum of care. We operate 18 clinics in Santa Cruz County and feature more than 70 providers with specialties including pediatrics oncology and hematology plastic and reconstructive surgery gastroenterology OB/GYN urology physical medicine and rehabilitation and urgent care. Santa Cruz County is 70 miles south of San Francisco and boasts great surf sandy beaches redwood-covered mountains and more.

Position Summary:

The Clinical Operations Project Manager coordinates clinical and operational projects as assigned by senior management for the Bay Area. In concert with clinic management, the Project Manager retrieves and analyzes data and presents reports to management for use in supporting clinic operation objectives. They collect data from numerous sources, and in various formats, and translate it into a standard format. They analyze the data and provide written documentation and recommendations for improvement. The Clinical Operations Project Manager provides administrative project support such as scheduling, preparing presentations, monitoring timelines, attending meetings and acting as a liaison to various departments and organizations. They communicate any issues, problems, or information to staff, or senior management, and recommend solutions. They monitor and evaluate project activity and report on progress to managers and leadership. They coordinate and monitor clinical projects from initiation through delivery and assign duties to clinic staff as appropriate. The Project Manager ensures clinical projects are completed on schedule and within budget.
Responsibilities may include:
  • Coordinates and/or delegates clinical and operational projects as assigned by senior management (i.e. population database management and dissemination of related data.).
  • Oversees staff and ensures that assigned projects are completed on time and within budget.
  • Recommends and assists in the implementation of operational and clinical best practices throughout assigned locations as needed, in unison with project sponsors.
  • Member of Care Management Committee.
  • Meets regularly with Bay Area physicians and medical staff and reviews their population health management data and actions needed (e.g., scheduling patient appointments).
  • Develops and generates monthly reports, by physician, as to the physicians patient data, including any alerts as designed by the Care Management Committee.
  • Generates customized reports for special projects.
  • Provides administrative project support such as scheduling, preparing presentations, monitoring timelines, attending meetings and acting as a liaison to various departments/sites.
  • Manages and develops standardized, clinical and operations processes across each assigned site and/or location. Provides recommendations for improvement and written documentation for processes and best practices.
  • Partners with clinical staff to determine best practices for each site (e.g., vaccination schedules for pediatric patients).
  • Facilitates monthly meetings with Clinical Operations Supervisors, management and lead medical staff regarding reports, updates and designing improved clinical operations and outcomes.
  • Partners with clinic managers and physicians on developing clinic operations standards (e.g., patient access, third next available appointment, etc.)
  • Performs other duties as assigned.


Minimum Qualifications:

  • 5+ years experience in a clinic or medical environment and/or 5+ years experience in a financial/analysis position.
  • High School graduate or equivalent certification.
  • Computer proficiency including Microsoft Excel, PowerPoint and Word and ability to use/learn company specialized software and hardware.
  • Comprehensive knowledge of industry services and products.
  • Excellent customer service, written, verbal and interpersonal communication and presentation skills.

Preferred Qualifications:

  • 7+ years of experience in a clinic or medical environment and/or 7+ years experience in a financial/analysis position preferred
  • BA degree in Finance, Epidemiology or related healthcare field preferred.
  • Experience with PCMH (Patient Centered Medical Home)
  • Previous project management experience.


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