Community Outreach Worker

Full Time
San Clemente, CA
$59,821 - $72,717 a year
Posted 7 days ago
Job description

The City of San Clemente is seeking a qualified individual to serve as Community Outreach Worker to perform street outreach and case management to individuals and families who are experiencing homelessness within the City of San Clemente. Provide intervention services to assist them in obtaining services from community organizations and government agencies.
This position is designated as a limited term assignment for a period of 3 (three) years with the potential for a longer term. Funding is through a 5 (five) year grant and extension of the term will be reviewed through the budget process.
This recruitment is "Open Until Filled" and will remain open until an adequate number of qualified applications have been received. Interested individuals should not delay in submitting their application.
The first application review will be noon, Monday, August 1, 2022. This recruitment may close at any time without notice after the first review.
Receives direction from Code Compliance Manager.

Essential Functions

Essential responsibilities and duties include the following:

  • Provide street outreach to encourage people experiencing homelessness to engage in available services.
  • Develop and maintain relationships with various public and private service agencies, community groups, and the faith-based community to obtain services for clients and stay abreast of new trends and practices in community outreach.
  • Identify and respond to homeless encampments.
  • Assess client needs and characteristics and provide resources and referrals based on those needs, including coordinating services and providing linkages to available resources for individuals and families experiencing homelessness.
  • Work in coordination with the City’s Code Compliance staff and the Orange County Sheriff Department’s Homeless Outreach Team in providing street outreach services.
  • Educate community stakeholders regarding street outreach and available resources.
  • Develop and maintain reports; complete weekly or daily field notes and logs to track case management efforts; complete client interview forms to gather relevant data and statistics of clients served; document contact and progress of current San Clemente homeless individuals.
  • Conduct and document follow-up on success of client/agency linkages.
  • Serve as the City’s liaison to other service providers and mobile street outreach organizations.
  • Attend community meetings as needed.

Minimum Qualifications & The Ideal Candidate

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:


Two years of experience in homeless services outreach programs or closely related services.
Training: Equivalent to a Bachelor's Degree in psychology, counseling, human services, social science, social work, or a related field.
License or Certificate:
Possession of, or ability to obtain a valid California driver's license.

Knowledge of:
  • Principles and techniques of interviewing and para-professional counseling.
  • Community resources, social service programs, and providers available to assist homeless individuals in the City of San Clemente and the County of Orange. Street outreach services in a homeless services program.
  • Networking approaches to identify relevant support services.
  • Computers and Microsoft Office programs, including Word, Excel, PowerPoint, and Outlook. County of Orange Homeless Management Information System (HMIS) for data reporting.
  • Continuum of Care program with the County of Orange.
Ability to:
  • Communicate professionally with City Council, City leadership, City departments, community partners, non-profits and other organizations.
  • Work effectively with a wide variety of people and populations by consistently exercising tact and good judgement.
  • Employ critical thinking, problem solving and conflict management.
  • Work independently, be flexible, adapt, and manage multiple assignments.
  • Communicate effectively both orally and in writing.
  • Operate a computer; document and record information electronically; write clear and concise reports.

Supplemental Information


All applicants must submit a completed City of San Clemente application form and supplemental questionnaire in order to be considered. Applications will not be accepted by fax or email. Applications must be submitted via the City's web site at All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. Examinations for the position may consist of any combination of written, performance, or oral exams to evaluate the applicant's skill, training, and experience. Prior to employment, the prospective candidate must successfully complete a background review, medical examination, including drug screen, and be fingerprinted, all at City expense. If selected, written identification showing entitlement to legally work in the United States will be required. EQUAL OPPORTUNITY EMPLOYER Employment decisions are made without regard to race, color, religion, national origin, ancestry, physical or mental disability, medical condition, marital status, sex, sexual orientation, pregnancy, childbirth, or related medical conditions, gender, gender identity, gender expression, genetic information, or age. In accordance with the ADA, candidates that require accommodation to perform the tasks of this position should contact Human Resources to inform them of the accommodation requested. NOTE: The provisions of this bulletin do not constitute an express or implied contract and any provisions contained herein may be modified or revoked without notice.

The City of San Clemente provides excellent benefits which include:

FLEXIBLE WORK SCHEDULE – Most positions work a 9/80 work schedule.

HOLIDAYS – The City presently recognizes 12 regular holidays, plus two floating holidays.

VACATION – Employees accumulate vacation at the rate of 104 hours per year increasing to a maximum of 176 hours based on years of service.

SICK LEAVE - Accrual of 8 hours per month.

INSURANCE – The City provides a comprehensive benefit package including employee medical, dental, vision.

LIFE INSURANCE – Value equal to two times annual earnings up to a maximum of $100,000.

DEFERRED COMPENSATION – Employees may elect to enroll in a voluntary plan and defer up to the IRS permitted annual maximum.

FLEXIBLE SPENDING ACCOUNT – Employees may participate in either or both of the Health Care or Dependent Care programs.

EMPLOYEE ASSISTANCE PROGRAM – The City offers full-time employees and their dependents an EAP program which provides a variety of professional services.

ON-SITE FITNESS CENTER - The City provides a no fee on-site fitness center with state of the art equipment located in City Hall.

RETIREMENT – The City of San Clemente is a member of the California Public Employees' Retirement System (CalPERS), and is subject to the Public Employees' Pension Reform Act (PEPRA). The retirement formula for new employees is based on the category below that the new employee falls under. Employee contribution rates will be determined by the employee's classification and requirements under PEPRA.

NOTE: The City is also a member of the Social Security system. As such, Full Time employees make contributions to Social Security in addition to their CalPERS contributions.
Classic Member:

Retirement Formula: 2% @ 55 Definition: CalPERS refers to all members that do not fit within the PEPRA definition of a "new member" as "classic members" who are subject to the Public Employees' Retirement Law (PERL). PEPRA allows a member after January 1, 2013, to retain his/her classic member retirement benefit status if the member continues his/her membership in all previous California Public Retirement System(s) by leaving his/her service credit and contributions (if any) on deposit, and the member enters into employment that results in CalPERS membership within six months of separating from the most recent California Public Retirement System. Classic member status also requires the membership date to be on or before December 31, 2012, in a California Public Retirement System in which reciprocity is established. New Member: Retirement Formula: 2% @ 62 Definition: A new member is defined in PEPRA as any of the following:
  • A new hire who is brought into CalPERS membership for the first time on or after January 1, 2013, who has no prior membership in any California Public Retirement System.
  • A new hire who is brought into CalPERS membership for the first time on or after January 1, 2013, who has a break in service of greater than six months with another California Public Retirement System that is subject to Reciprocity.
  • A member who first established CalPERS membership prior to January 1, 2013, who is rehired by a different CalPERS employer after a break in service of greater than six months.

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