Complaint Coordinator- Remote

Full Time
Northfield, IL
Posted Today
Job description

Primary Location

: US-IL-Northfield

Description

JOB SUMMARY:

Responsible for assisting customers, ending users, and sales representatives in resolving and logging customer issues.

MAJOR RESPONSIBILITIES:

  • Log complaints into SAP Complaint system and gather all pertinent information that is required to log this in the system.
  • Issue call tags, sales force notifications, credits and replacement orders as required for complaint resolution. Ensure complaints are closed within the system properly.
  • Follow up on all call tags issued during its 7th & 30th day after issuance of call tag. Issue RGA's and product returns as needed. Send out Customer Satisfaction Surveys.
  • Follow up with sales force for needed information on outstanding issues following the time frames established in written procedures.
  • Maintain compliance with QSR and ISO regulations and Medline policies and procedures at all times. Ensure written procedures are followed.

Qualifications

Education

  • High School Diploma or equivalent.

Work Experience

  • Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
  • Experience in processing all relevant details, understanding and prioritizing their importance and drawing clear and concise conclusions.

Knowledge / Skills / Abilities

  • Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
  • Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).

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