Customer Service Rep ISS - Integris Oklahoma City

Full Time
Oklahoma City, OK
Posted Today
Job description

Customer Service Rep ISS - Full Time - Variable Shift - Integris Health Oklahoma City

The Customer Service Representative I is responsible for answering telephone calls to assist both internal and external customers with service requests. INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer.

  • Prefer 2 years experience in a customer support service department within food, housekeeping, dispatch, plant operations management, or linen
  • Call center/dispatch experience preferred
  • Computer literacy in Microsoft applications and the ability to type 35 wpm
  • Must be able to communicate effectively in English (Verbal/Written)
  • For current Deaconess incumbent(s) only at the time of acquisition (10/1/18) High School diploma or equivalent preferred.

The Customer Service Representative I responsibilities include, but are not limited to, the following:

  • Operate various software used in the Communications and/or Integrated Support Services departments, to include AMCOM, Teletracking, etc.
  • Handle emergency service calls and stress.
  • Gather the proper information and route it to the appropriate resource or department, either by work orders or other service means.
  • Operates the overhead paging system in emergency situations.
  • Understanding all emergency management codes and their responsibilities when these codes are activated.
  • Use good telephone etiquette when answering calls for service.
  • To provide limited departmental training as needed.
  • Reports to the Lead/Manager communications center
  • This position may have additional or varied physical demand and/or respiratory fit test requirements.
  • Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information.
  • Office environment
  • When transporting patients potential for exposure to infections and communicable diseases, blood and body fluids, electrical equipment, chemicals. Must follow standard precautions.
  • All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.

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