Expo QA

Full Time
Willow Grove, PA 19090
$15 - $17 an hour
Posted 26 days ago
Job description

A QA is responsible for representing Miller’s Ale House Restaurant by providing service that exhibits professionalism, attention to detail, and the desire to create a welcoming environment. This individual will work directly with other Team Members to ensure that the Guests’ visit exceeds their expectations.

ESSENTIAL REQUIREMENTS & KEY RESPONSIBILITIES

· Arrives to work on time as scheduled in full uniform

· Acknowledges all Guests that come within five feet in a smiling, friendly manner

· Adheres to all service standards to indirectly create “Ale House Raving Fans”

· Works directly with both BOH and FOH Team Members to ensure all the Guest’s needs are fulfilled in a timely manner

· Acts as liaison between FOH and BOH Team Members to ensure all Guest requests are accommodated

· Ensures menu knowledge to address any server or bartender questions about the menu, including food allergy issues

· Upholds recipe specifications and perfect presentation of every dish

· Ensures every dish reaches Guest piping hot by calling for “food runners”

· Drives ticket times while ensuring proper food handling and sanitation of work areas

· Communicates any potential Guest issues, Team Member issues and/or long ticket times to Management

· Maintains neat and organized work areas; to include sweeping and mopping as needed

· Accomplishes end of shift side work; including ensuring work areas are stocked and ready for the next scheduled QA to take over

· Notifies Management immediately of any potential Guest or Team Member issue

SAFETY & SANITATION

· Washes hands every 30 minutes throughout the shift

· Maintains clean and sanitized work areas

· Works with Team Members to ensure that safety and sanitation protocol is being executed to company standard

TEAMWORK, SKILLS AND EDUCATION

· Supports Front and Back of House functions as needed, ensuring that everything within the 4 walls of the restaurant is every Team Member’s responsibility

· Positively communicates with other Team Members and Management to keep one another informed

· Possesses strong communication skills and the ability to work alone as well as with a team

· Ability to multitask and work in a fast-paced environment

· Possesses basic reading skills

· Must be a minimum of 18 years of age unless otherwise dictated by state law

PHYSICAL DEMANDS

The QA is expected to be able to perform the job functions with reasonable accommodation. Physical demands include:

· Remain standing for extended periods of time in a work area that has an elevated air temperature

· Reaching, bending, pushing/pulling, lifting, and squatting, up to 30 lbs., for short distances

· Frequent communication with Managers and Team Members. Must be able to exchange accurate information in these situations

Job Type: Part-time

Pay: $15.00 - $17.00 per hour

Benefits:

  • Employee discount
  • Flexible schedule

Physical Setting:

  • Bar
  • Casual dining restaurant

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Evening shift
  • Holidays
  • Night shift
  • Weekend availability

Ability to commute/relocate:

  • Willow Grove, PA 19090: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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