Expo QA

Full Time
Willow Grove, PA 19090
$15 - $17 an hour
Posted 26 days ago
Job description

A QA is responsible for representing Miller’s Ale House Restaurant by providing service that exhibits professionalism, attention to detail, and the desire to create a welcoming environment. This individual will work directly with other Team Members to ensure that the Guests’ visit exceeds their expectations.


· Arrives to work on time as scheduled in full uniform

· Acknowledges all Guests that come within five feet in a smiling, friendly manner

· Adheres to all service standards to indirectly create “Ale House Raving Fans”

· Works directly with both BOH and FOH Team Members to ensure all the Guest’s needs are fulfilled in a timely manner

· Acts as liaison between FOH and BOH Team Members to ensure all Guest requests are accommodated

· Ensures menu knowledge to address any server or bartender questions about the menu, including food allergy issues

· Upholds recipe specifications and perfect presentation of every dish

· Ensures every dish reaches Guest piping hot by calling for “food runners”

· Drives ticket times while ensuring proper food handling and sanitation of work areas

· Communicates any potential Guest issues, Team Member issues and/or long ticket times to Management

· Maintains neat and organized work areas; to include sweeping and mopping as needed

· Accomplishes end of shift side work; including ensuring work areas are stocked and ready for the next scheduled QA to take over

· Notifies Management immediately of any potential Guest or Team Member issue


· Washes hands every 30 minutes throughout the shift

· Maintains clean and sanitized work areas

· Works with Team Members to ensure that safety and sanitation protocol is being executed to company standard


· Supports Front and Back of House functions as needed, ensuring that everything within the 4 walls of the restaurant is every Team Member’s responsibility

· Positively communicates with other Team Members and Management to keep one another informed

· Possesses strong communication skills and the ability to work alone as well as with a team

· Ability to multitask and work in a fast-paced environment

· Possesses basic reading skills

· Must be a minimum of 18 years of age unless otherwise dictated by state law


The QA is expected to be able to perform the job functions with reasonable accommodation. Physical demands include:

· Remain standing for extended periods of time in a work area that has an elevated air temperature

· Reaching, bending, pushing/pulling, lifting, and squatting, up to 30 lbs., for short distances

· Frequent communication with Managers and Team Members. Must be able to exchange accurate information in these situations

Job Type: Part-time

Pay: $15.00 - $17.00 per hour


  • Employee discount
  • Flexible schedule

Physical Setting:

  • Bar
  • Casual dining restaurant


  • 10 hour shift
  • 8 hour shift
  • Evening shift
  • Holidays
  • Night shift
  • Weekend availability

Ability to commute/relocate:

  • Willow Grove, PA 19090: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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