Field Service Technician

Full Time
Mount Prospect, IL
Posted 8 days ago
Job description

Who we are:

CPI, Crane Payment Innovations, makes the technology that powers your everyday life. If you’ve ever used a self-checkout, played the slots at a casino, gotten a drink from a vending machine, or paid to park your car, you’ve probably done so with the aid of one of the 10 million devices installed by CPI. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business-management software. Our technology powers more than 4 billion transactions every week – and we want you to be a part of it.


Payment technology is constantly evolving, and our associates are up for the challenge. We pride ourselves in our ability to deliver excellent service and support for our vast existing field base, while pushing the envelope of innovation to design and deliver new solutions that reflect the modern payment landscape.


At CPI you will become a valuable part of our culture of inclusion and collaboration, working in partnership with more than 3,000 global associates supporting 110 countries and currencies. If you are interested in making a global impact, we are looking for a full-time Field Service Technician to help cover the Chicagoland area.


The Field Service Technician will work in coordination with their Branch Sales and Service team and be responsible for servicing, fixing, upgrading and performing preventative maintenance on coin & currency equipment, ATM’s, software and specialized office products.

The position pays competitively with additional earning potential through commissions, annual bonus and performance incentives. In addition, we offer excellent opportunities for growth and advancement of your career.

Responsibilities and Duties:

  • Service, upgrade and perform preventative maintenance on company equipment.
  • Travel by vehicle on a daily basis to client sites.
  • Collaborate with branch associates to satisfy client needs.
  • Address customer service requests within the specified contract response time.
  • Extended Hours Coverage periods and ‘On-Call’ duty where applicable.
  • Safeguard and Maintain a balanced vehicle stock parts inventory.
  • Upkeep and cleanliness of company issued vehicle including scheduled service intervals.
  • Safeguarding of any company issued assets including tablet computer and mobile phone.
  • All other duties as required.

Job Requirements:

  • 1 + years of related experience or recent technical school graduates will train.
  • Strong electro-mechanical aptitude.
  • Electronics repair experience preferred.
  • Ability to gain access to highly secured environments.
  • Occupational licenses may be necessary to obtain depending on territory/accounts.
  • Excellent verbal and written communication skills, including a positive attitude.
  • Strong attention to detail with the ability to proof your own work.
  • Proficient in iOS, MS Office applications and Windows OS.
  • Exceptionally well organized and ability to prioritize your work to meet project deadlines.
  • Ability to multi-task and work on multiple projects simultaneously.
  • Ability to work independently as well as be a proactive team player.
  • Required to travel, drive and be on the road servicing equipment at clients 90% of the time.
  • Impeccable integrity.
  • Able to lift, push or carry a minimum of 50 or more pounds such as large money counting machines and parts in and out of client sites.
  • The job requires kneeling, bending, twisting, lifting and squatting to service equipment on the ground up to 60% of the time.
  • Hand and wrist dexterity needed to turn screwdrivers and place parts and equipment.
  • Phone or desk work about 10% of the time doing computer work, bench repair work, parts stocking, tracking service calls and setting up appointments.
  • Ability to stand for long periods up to 75% of the time while servicing some equipment.

We offer:

  • Competitive salaries
  • Performance incentives
  • Commissions
  • Company vehicle
  • Paid time off
  • Sick time off
  • Medical, dental, & vision insurance
  • Flexible spending accounts
  • Life insurance and disability benefits
  • 401K with Company contribution
  • Annual company bonus

At CPI you will become a valuable part of our culture of inclusion and collaboration, working in partnership with more than 3,000 global associates supporting 110 countries and currencies.

CPI is a part of CraneCo.

Founded in 1855, Crane provides products and solutions to customers in the aerospace, electronics, hydrocarbon processing, petrochemical, chemical, power generation, automated merchandising, transportation and other markets. Crane has approximately 12,000 employees in North America, South America, Europe, Asia and Australia. Crane Co. is traded on the New York Stock Exchange (NYSE:CR).

Visit us at Crane Payment Innovations and Crane Co .

Crane Co. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.

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