Help Desk Representative

Full Time
Huntington, WV 25705
Posted 30+ days ago
Job description
Job Summary: Maintain and monitor end-user workstations and productivity on local area network. Perform a variety of maintenance, software installation, end-user support and training tasks to ensure end user workstations and network performance meet company and user requirements. Provide support to staff on all company-supported applications. Troubleshoot computer problems, determine source and advise on appropriate action. Complete application project-based work. Perform responsibilities in accordance with company standards, policies and procedures.
Job Duties:
  • Administers end-user workstations and supports end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based local area network (LAN).
  • Investigates user problems and identifies their source; determines possible solutions; tests and implements solutions.
  • Installs, configures and maintains personal computers, Windows networks, Apple workstations, file servers, network cabling, and other related equipment, devices and systems; adds or upgrades and configures disk drives, printers and related equipment.
  • Performs and/or oversees software and application installation and upgrades.
  • Plans and implements network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users.
  • Troubleshoots networks, systems and applications to identify and correct malfunctions and other operational difficulties.
  • Develops and conducts various training and instruction for system users on operating systems and other applications; assists users in maximizing use of networks and computing systems.
  • Maintains confidentiality with regard to the information being processed, stored or accessed by the end-users on the network.
  • Assists personnel of other departments as a computer resource.
  • Provides computer orientation to new and existing staff.
  • Report required patient data to partnering agencies.
  • Assist clinical trainers in provider and site set up for transition to EHR.
  • Contact Practice Management vendor for support, trouble tickets, and adding EDI services for providers.
  • Contact ISP and phone vendors for service interruptions and outages.
  • Monitor system backup and perform daily back up functions.
  • Create various clinical and financial reports as requested by management.
  • Upload patient vaccine records to State immunization registry.
  • Monitor auto import interfaces, correct error s on failed reports.
  • Program phones, set up and maintain call handlers, schedules and extensions.
  • Other duties as assigned.

Working Conditions:
  • This position may require sitting or standing for extended periods of time, as well as bending, and reaching.
  • Occasionally required to lift or move objects up to 25 pounds.

Qualifications:
  • High School Degree or Equivalent.
  • Ability to communicate technical information to nontechnical personnel.
  • Ability to install, configure and maintain personal computers, networks, and related hardware and software.
  • Skill in organizing resources and establishing priorities.
  • Excellent verbal and written communication skills.
  • Ability to learn and support new systems and applications.

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