Help Desk Support

Full Time
Remote
$21 - $24 an hour
Posted 9 days ago
Job description

About us

We are challenging, fast-paced, innovative and our job is specialized in Healthcare IT Service Management. Our goal is to provide executives with cost-effective, highly specialized, and secure IT solutions. Please review our site at Healthcareitsm.com

Our work environment includes:

  • On-the-job training
  • Work-from-home days
  • Flexible working hours

The Help Desk Analyst utilizes the appropriate technologies and tools to provide support to all employees. The successful candidate will be a self-starter, capable of learning new technologies and tools independently, and will forward information to the necessary departments, and coordinate with outside vendors. The ideal candidate will have experience working in the IT industry or related field.

Responsibilities:

  • Manage the company's call center.
  • Determine the best way to resolve a customer's issue.
  • Diagnose the issue.
  • Explain how to fix the issue to the customer over the phone.
  • Gather information to help future customers with similar issues.
  • Communicate with co-workers and supervisors.

Job Type: Contract

Pay: $21.00 - $24.00 per hour

Benefits:

  • Paid time off

Schedule:

  • 8 hour shift

Work Location: Remote

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