Household Manager

Full Time
Atherton, CA
$104,000 - $125,000 a year
Posted 8 days ago
Job description

$104,000 to $125,000/year+ Full Benefits. DOE.

Up to 20% performance-based Bonus.

Job Type: Full Time (40 hours/week), Non-Exempt/Hourly. Weekend availability required

Atherton, California, USA


Excellence Services LLC is a professional private-owned company that provides luxury service for an HNW family exclusively. We help our client enjoy their life and encourage employee success.


Experienced Household Manager
Atherton, CA
Full-time, Exempt position
Competitive Compensation, and Benefits after 90-day Introductory Period


Experienced household manager will keep the day-to-day operations of a private estate. The candidate will be proactive, energetic, detail-oriented and able to anticipate Principals' needs and provide exceptional service in a timely manner. Qualified candidates can work independently, and can wear multiple hats and be hands on to the ever-changing list of priorities.


  • Complete oversight of principal’s home; maintaining consistency of standards, procedures, and services.
  • Contact, screen, propose and oversee vendors. Compare multiple bids, track budget.
  • Negotiate and manage contracts, supervise work and review invoices.
  • Supervise and coordinate onsite activities and provides day-to-day direction of onsite staff.
  • Prepare realistic plans to address needs and conduct regular walkthroughs and daily checklist.
  • Work with, schedule, supervise and upkeep of maintenance schedules for household vendors: HVAC, electrician, plumbing, generator, well systems, etc.
  • Supervise construction and renovation projects, from design to coordination of schedules, inspections during various construction phases, monitoring permits, and daily oversight of subcontractors.
  • Ensure that the project is executed in accordance with designs, budgets, and schedules; take appropriate action to minimize the impact of deviations.
  • Verify estimates based on a detailed review of proposal specifications.
  • Assist the principals in the procurement of design consultant services and administration of design contracts.
  • Experience with handling and caring for fine art, fine furniture, and collectibles.
  • Knowledgeable working with complex household systems: “smart home” systems, Vantage, HVAC, etc.
  • Maintaining seasonal routines and procedures for the household interior and exterior needs: landscaping, window washing, power washing, etc.
  • Demonstrate high-end design sensibilities and appreciation of aesthetic quality.
  • Daily walk through of property (interior and exterior), ensuring principals aesthetics.
  • Review and train staff (concierge-style attitude and discretion are key).
  • Set the service standard and the hiring, training and ongoing management of staff required to meet the service needs of the family and property.
  • Keep accurate records of all employees such as recruitment, terminations, orientation, training, mentoring, coaching, taxes, compensation, reviews, and supervision.
  • Provide weekly and/or monthly schedules for staff: manage vacations and special requests.
  • Weekly meetings with staff, task delegation, inspections of work.
  • Act as a point of contact and gatekeeper for principals – providing updates on household activity, scheduled maintenance and current state of staff.
  • Manage all related financial matters including accounting budgets and payroll for domestic staff.
  • Order and maintain personal stock for principals: toiletries, clothes, travel supplies, etc.
  • Order and maintain household supply inventories: cleaning supplies, beverages, and snacks, etc.
  • Organize, package, ship and receive deliveries and packages for household and principals.
  • Manage petty cash: maintain and submit records and receipts.
  • Maintain and update household manuals.
  • Review and submit vendor invoices for processing.
  • Greet guests and provide formal (but comfortable) service during visit.
  • Oversee all events and dinner parties, orchestrating staff accordingly.
  • Possess a hands-on attitude – providing service when staff or vendors cannot.
  • Assist principals with packing for trips.
  • Organize luggage of family members and guests for trips, ensuring principals travel needs are met.
  • Be available 24/7 for family members; questions, requests or service.
  • Handle any special requests, duties or errands.


  • 4-Year degree from accredited college or university.
  • Minimum of 7+ years of relevant experience working in private homes 15,000 sq. ft or larger.
  • Superior project management skills.
  • Excellent Human resources management skills.
  • Superb command of the English language, both written and oral, is required.
  • General understanding of household mechanical systems, appliances, technology and routine maintenance practices of these systems.
  • Possesses superior process and time management skills.
  • Low key, meticulous, personable character.
  • Must be a self-starter.
  • Must have excellent interpersonal skills.
  • Flexible scheduling with availability to work overtime and weekends as needed. A 24/7 mentality.
  • Valid driver’s license with a perfect driving record.
  • Legal to work in the United States.
  • Able to pass an extensive background check, including criminal and credit checks.


  • Principal’s First

Ability to stay focused on meeting and exceeding Highly Private Principals/Clients needs

  • Learn from mistakes

Able to admit mistakes upfront and seeks the truth. Learns and grows from mistakes. Makes thoughtful choices and provides solutions to avoid future mistakes. Keeps improving.

  • Conscientious

Finishes duties mindfully, effectively and promptly.

  • Dedication

Shows a deep commitment to the role and people.

  • Accountable

Takes ownership of tasks and time for Due diligence.

  • Independent

Thinks and acts independently.

  • Resilience

Does not complain or shy away from assigned work. Confronts difficulties with a positive outlook. When the going gets tough the tough get going.

Job Type: Full-time

Pay: $104,000.00 - $125,000.00 per year


  • Health insurance
  • Paid time off


  • Monday to Friday

Supplemental Pay:

  • Bonus pay

Work Location: One location

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