SOM Wichita Information Technology (IT)
IT Help Desk
Job Family Group:
Job Description Summary:
The Information Specialist provides daily support to the KU Wichita user community in the use of technology which includes computers, telephones, smart phones, audio visual equipment, video conferencing and various types of hardware and software
Reliable transportation required
Resume and cover letter required
Bachelor's degree in information science, business administration or similar field or equivalent combination of related work experience and education
Prior professional experience installing and troubleshooting network and stand-alone PC's and related equipment in an Information Technology environment
Demonstrated ability to install computers, software, and hardware following departmental procedures
Ability to apply knowledge of computer software and hardware to efficiently diagnose, recommend and perform actions to resolve system hardware, software and operator problems
Physical Requirements: Ability to lift and carry objects up to 30 lbs. Ability to stoop, kneel, bend, squat and crawl to perform work.
Experience supporting and troubleshooting video conferencing equipment
Relevant IT certifications
Experience with add, move, change orders for telephone and voice mail services.
Experience in an academic environment
Experience supporting and troubleshooting audio visual equipment
Application of Information Security best practices
Mac Hardware and Software experience
Ability to prioritize and complete multiple tasks on schedule
Demonstrated ability to maintain a high level of customer service in all circumstances
Be a team player
Customer Support Services:
Provide professional customer service in all circumstances by displaying an attitude that shows you are capable and willing to help them succeed
HelpDesk Calls and walk-ins should be answered quickly and not queued to wait
Customer request should generally be resolved in 3 days
Timely creation of tickets that accurately reflect the current status
Verify customer satisfaction through timely follow-up communications
Accurately prioritize customer requests
Provide accurate quotes and instructions to customers for purchasing technology related items
Follow and accurately communicate IT related policies, procedures and fees to customers
Efficiently diagnose and resolve technology related issues
Internal IT Duties:
Maintain accurate and timely documentation
Accurate and timely documentation of hardware inventory and disposal of surplus equipment following University policy
Keeping current on new technologies
Provide monthly written report to supervisor
This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. It is only a summary of the typical functions of the job, not an exhaustive list of all possible job responsibilities, tasks, duties, and assignments. Furthermore, job duties, responsibilities and activities may change at any time with or without notice.
$25.62 - $39.72
To learn more and apply online, please visit https://kumc.wd5.myworkdayjobs.com/en-US/kumc-jobs/job/Wichita-KS/Information-Specialist_JR003768 or go to https://careers.kumc.edu/ and search for position number JR003768.
Applications must be submitted directly through the KU Medical Center website to be considered for this position. Any applications submitted via email or this website will NOT be reviewed or considered.
About KU Medical Center:
The University of Kansas Medical Centers mission is to educate exceptional health care professionals through a full range of undergraduate, graduate, professional, postdoctoral and continuing education programs in the schools of Medicine, Nursing and Health Professions. KU Medical Center also advances the health sciences through world-class research programs; provides compassionate and state-of-the-art patient care in an academic medical center environment; and works with communities in every Kansas county to improve the health of Kansans. Learn more at www.kumc.edu .
KUMC offers a range of great benefits that support employees and eligible family members. Our health insurance benefits begin on hire date and KUMC offers other exciting benefits such as paid parental leave, generous employer retirement contributions and other resources to improve health and well-being. For more information, please visit https://www.kumc.edu/human-resources/benefits.html