Intake Specialist

Full Time
Sacramento, CA 95814
$3,334 - $4,078 a month
Posted 28 days ago
Job description

Job Announcement

(Please Post)

Intake Specialist (Contract) - Sacramento

Position: Intake Specialist (2-16 years’ experience)

To Apply: Send résumé, cover letter, and three professional references to:

Liza Thantranon, Regional Counsel

[email protected]

Application

Deadline: Open Until Filled

Start Date: July 7, 2022

PROGRAM DESCRIPTION:
Founded in 1956, Legal Services of Northern California (LSNC) provides high quality civil

legal assistance to the poor, elderly, and people with disabilities in 23 northern California

counties and health consumers in 32 counties.

RESPONSIBILITIES:
This position is located in Sacramento. The intake specialist will provide assistance to clients in

all counties served by the health grants. The position requires work during weekday evenings

and on weekends. Under the supervision of the health Regional Counsel, the intake specialist

will conduct intake by phone and in person with prospective clients and provide limited legal

information and referral assistance to the public.

DUTIES:
1. Determine client/applicant's eligibility by phone or in person.

2. Correctly fill out intake and information sheets.

3. Determine the nature of the client's problem, conduct appropriate research or factual

investigation and consult with/report findings to the appropriate attorney.

4. Convey attorneys’ advice to both telephone and walk-in clients.

5. Schedule interview and clinic appointments.

6. Evaluate appropriateness of referral agencies and groups.

7. Provide clients with proper referrals to volunteer attorneys, community groups, advice

letters and self-help packets, and other appropriate resources.

2

8. Screen calls for significant issues.

9. Maintain an adequate supply of self-help packets, meet regularly with project staff and

provide feedback to units so as to ensure that self-help packets are up-to-date, and that

all areas of relevant law are addressed.

10. Participate in case reviews and staff meetings with advocacy staff.

11. Prepare routine correspondence.

12. Under supervision of an attorney, provide legal assistance and advocacy for individual

and group clients.

13. Conduct legal education presentations to members of the community.

14. Serve on LSNC committees, where appropriate.

15. Attend appropriate training sessions and seminars.

16. Perform additional duties as assigned consistent with qualifications.

QUALIFICATIONS CRITERIA:
1. Knowledge/Skills : Knowledge of poverty law, interviewing techniques, computer

research methods, community resources, and counseling methods. Excellent reading

and comprehension skills; strong oral and written communication skills; ability to analyze,

develop and implement work plans; ability to work independently and accept supervision;

ability to use the phone in a professional and courteous manner; ability to take notes

and document activities in an organized manner; ability to relate to and communicate

with the client community and community organizations; to have good listening skills

and make the client feel at ease during the interview; ability to evaluate, assess, and

make proper referrals.

2. Experience/Education: Two years of college education, or two years prior direct

significant experience providing direct service to low-income persons or other

underserved communities.

3. Language: An ability to relate to the client community and communicate with clients;

bilingual in English and another language commonly spoken in our client communities

preferred but not required.

SALARY RANGE: $3,334 to $4,078 per month DOE

BENEFITS: Legal Services of Northern California offers an excellent fringe benefit

plan.

LSNC PROVIDES A BILINGUAL BONUS FOR EMPLOYEES WHO SPEAK A SECOND

LANGUAGE, OTHER THAN ENGLISH, COMMONLY SPOKEN BY CLIENTS WHEN THE

SECOND LANGUAGE IS USED ON THE JOB FOR WHICH THE PERSON IS

EMPLOYED.

LSNC IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

AND ENCOURAGES WOMEN, PEOPLE OF COLOR, PEOPLE WITH DISABILITIES, OLDER

PEOPLE, AND LESBIAN, GAY, BISEXUAL, AND TRANSGENDER PEOPLE TO APPLY.

Location: 517 - 12th Street

Sacramento,CA 95814, Sacramento, CA 95814

Job Type: Contract

Pay: $3,334.00 - $4,078.00 per month

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