Medical Scheduler

Full Time
Albany, NY 12208
Posted 24 days ago
Job description

Job Title: Medical Scheduler (front end)
Department: All Practice
Reports to: Practice Coordinator

Minimum Qualifications:


  • High school diploma or equivalent required.


  • Preferred 2-3 years office experience or one year of related experience in a medical practice

Skills, Knowledge & Abilities:

  • Using an electronic health record and Microsoft Office a plus.
  • Excellent customer service skills
  • Ability to multi-task and high patient volume unit
  • Ability to learn and utilize resources
  • Strong time management skills
  • Ability to review information and draw appropriate conclusions
  • Good judgement and ability to problem solve; escalate issues as needed
  • Strong team orient work ethic

Position Summary:

  • Assist all patients that report to the front check in desk.
  • Greet patients in a prompt, courteous and professional manner.
  • Interact with a diverse patient population.
  • Utilize the electronic medical record to maintain patient records via registration process and scan functionality.
  • Update insurance information, attending appointment, collect patient co-pays and other duties as assigned at the time of patient check in for scheduled appointments
  • Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies.
  • Schedule follow up appointments and referral as needed when patients check out
  • Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance company
  • Answer incoming phone calls and direct appropriately to team members
  • Conveys professional image by adhering to the established dress code.

Essential Duties & Responsibilities, including but not limited to:

  • Mission, Core Values and Service Excellence:
  • Contributes to the creation of a compassionate and caring environment for patients, families and colleagues through displays of kindness and active listening. Recognizes and appreciates that each employee’s work is valuable and contributes to the success of the Mission.
  • Demonstrates excellence in daily work. Actively participates in performance and quality improvement activities and works toward enhancing customer/patient satisfaction.
  • Exhibits positive service excellence skills to patients, visitors and coworkers by greeting others in a friendly manner, keeping customers/patients/colleagues informed about progress, delays and changes.
  • Demonstrates effective teamwork by interacting in a positive manner with colleagues and creating a collaborative work environment. Initiates open communication, conveys positive intent, offers assistance.
  • Contributes to a safe and secure environment for patients, visitors, colleagues by following established procedures and protocols, which address the needs of a diverse patient population and workforce.
  • Demonstrates stewardship by thoughtful and responsible use of resources including maintaining a clean and hospitable environment, starting work on time, displaying a consciousness regarding costs, supplies and department finances.
  • Demonstrates respect for individual differences of each person by acknowledging the essence of each person, appreciating and responding to unique, spiritual, personal and cultural backgrounds of patients, families and colleagues.

Job Type: Full-time


  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance


  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No weekends

Work Location: One location

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