Job description
Position Summary: The Patient Safety Specialist provides system-wide direction and support to the hospitals, clinics, and other system services in the development of strategic and operational plans for upholding a highly reliable culture in patient safety and preventable harm reduction through the oversight and management of occurrence reporting. Continuously monitors quality and safety metrics and assesses for areas of opportunity in the delivery of highly reliable healthcare. Collaborates with cross-functional stakeholders and leaders in process-redesign to decrease variation and improve adherence to nationally recognized best practices to generate excellence in care delivery by working with leaders to use tools that promote a Just Culture. Partners with executive leaders, administrators, physicians, nursing departments, and other staff in the management of reported safety events and quality review processes to include Root Cause Analysis, Healthcare Cause Mapping, Human Factors Analyses, and event classification. Conducts nationally recognized patient safety culture surveys and partners with the center for education to develop innovative training programs and ongoing curriculum to support highly functioning teams who incorporate safety behaviors. Minimum Qualifications:- Montana Licensure (Registered Nurse)
- American Heart Association BLS
- One to three years experience with clinical healthcare delivery including systems design and process improvement, stakeholder-group management and communication, regulatory compliance, and policy review, editing, drafting, and enforcing
- Preferred: Master’s degree in Healthcare related field
- Preferred: At least 4 years of experience with clinical healthcare delivery
- Preferred: Experience with evidence-based practice implementation
- Performs occurrence report monitoring and root cause analysis, coordinates plans to address systems and human factors opportunities to reduce recurrence and prevent harm, and monitors occurrence report data to identify trends.
- Manages cases with harmful-event classification, ensures leadership review of classified events, provides harmful event analytics, and coordinates provider peer review process.
- Provides system wide consultation in a culture of safety, develops and partners with the Center of Education for carrying out system-wide educational and safety culture plans, implements TeamSTEPPS, and supports a training curriculum and engagement of safety coaches.
- Prepares dashboards to monitor all preventable harm events and present to executives, leaders, physicians, and staff in multiple venues.
- Upholds the Quality Management System and Reporting Structure through internal auditing, reporting on metrics and projects.
- Demonstrates sound judgement, patience, and maintains a professional demeanor at all times
- Ability to work in a busy and stressful environment
- Creativity, problem analysis and decision making
- Ability to work varied shifts
- Exercises tact, discretion, sensitivity and maintains confidentiality
- Self-directed, completes assignments accurately, thoroughly and with minimal oversight
- Strong emotional intelligence, interpersonal and teamwork skills
