Practice Manager (Primary Care Partners of Monroeville)
Job description
Description
UPMC Community Medicine Incorporated is hiring a fulltime Practice Manager to support Primary Care Partners of Monroeville. Primary Care Partners of Monroeville is an Internal Medicine Practice. The practice has eight providers and twenty staff members. This position will work Monday through Friday 8am to 4:30pm (no weekends or holidays required). This position will require 5% travel into Oakland for Manager meetings.
The manager will oversee day to day operations of the practice. The manager will report directly to the Practice Administrator, and they will work closely with the practice's Lead Outpatient Nurse and Access Lead. They will be responsible for staff schedules, provider schedules and problem-solving issues or challenges related to either. The manager will also hire staff and conduct performance management check-ins with all staff members on a regular basis. Additionally, the manager will proactively work to address patient issues. Finally, they will need to continuously analyze practice workflows and iterate as needed to ensure smooth operations.
Responsibilities:
- Manages daily operations at physician offices and clinic sites and coordinates work activities. Manages schedules and call-offs. Ensures office space, supplies, equipment, and assistance are provided and maintained appropriately for medical staff and patient care.
- Manages all functions of the financial and patient management system at physician offices.
- Ensures compliance with all system-wide/departmental policies and procedures, including maintaining patient confidentiality, as well as compliance with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, PA Department of Health, etc.).
- Integration of new physicians into CMI practices.
- Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
- Works with senior management to prepare budgets and ensures operations are aligned with organizational objectives and meets performance and budget objectives.
- Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
- Recruits, hires, train, and supervises assigned personnel in satellite facilities, including responsibility for performance evaluations, merit increases, promotions, and disciplinary actions of staff.
- Identifies and resolves work problems to ensure quality patient service.
- Communicates effectively with senior management and physicians providing regular updates on operations.
Qualifications
- Bachelor's Degree in health or business administration and three years of office management experience including one year in a health care organization.
- OR Master's Degree in health or business administration and 1 year of office management experience including one year in a health care organization.
- OR Associate's Degree in health or business administration and 8 years of office management experience including one year in a health care organization.
- OR High School Diploma and 8 years of office management experience including one year in a health care organization.
Licensure, Certifications, and Clearances:
- Act 34
Individuals hired into this role must comply with UPMC's COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.
UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization's diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Differences) Network, which support the implementation of our diversity strategy.
UPMC is an Equal Opportunity Employer/Disability/Veteran
