Senior Renewal Account Manager

Full Time
San Francisco, CA
Posted 30+ days ago
Job description

About the role:

Are you a relationship builder? Are you curious to learn about customers and passionate about giving them the best customer experience? Are you a self starter and thrive in a dynamic and fast-paced environment where you can make a difference in creating playbooks and processes?

We're looking for a Renewals Manager to be the post-sales quarterback for our corporate customers. In this role, you will be responsible for renewing and generating expansion opportunities. You will work with your Sigma colleagues to maximize customer value and to grow their business.

Responsibilities:

  • Develop professional and personal relationships with key stakeholders within each customer account
  • Partner with Customer Success to minimize attrition, identify growth opportunities, drive adoption and increase usage
  • Work with customers to create a strategy for achieving goals and assist Customer Success with removing barriers to business growth
  • Collaborate closely with internal stakeholders such as Product, Engineering, and Alliances.
  • Be able to communicate feedback and insights to the business. to improve product and customer experience
  • Serve as an advocate for our customers and set appropriate expectations
  • Leverage data to effectively guide meaningful customer conversations
  • Facilitate business reviews to accomplish goals and opportunities
  • Help identify opportunities for improvement in existing processes

Required Skills / Experience:

  • 4+ years working in Renewals / Customer Success role
  • Ability to react and adapt to potential rapid shifts in priorities and organizational policies
  • Strong negotiation and objection handling skills that allow for value-based contract negotiations
  • Strong process management and detail oriented skills
  • Strong customer management skills, including soft skills

Note: The world around us is changing, but we at Sigma Computing are growing and scaling. We raised our Series C in Dec 2021. With that, and us being able to 3X our revenue year on year, hiring and building out the best version of our product is priority. That is why we want to talk to you.

About us:

At Sigma Computing, our mission is to empower everyone to make the best possible decisions at every turn by removing the barriers that prevent people from analyzing data across sources and delivering the full spectrum of self-service cloud analytics and business intelligence.

We recently announced a $300M Series C raise from Co-Leads D1 Capital Partners and XN, Existing Investors Sutter Hill Ventures and Altimeter Capital, and Snowflake Ventures.

Come join us to help us be smarter and grow together!

Benefits For Our Full-Time Employees:

  • Equity
  • Generous health benefits
  • Flexible time off policy. Take the time off you need!
  • Flexible schedule, do the work you need to get done in the time you have to get it done
  • At least 12 weeks of paid bonding time for all new parents
  • Traditional and Roth 401k
  • Commuter and FSA benefits

Sigma Computing is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We look forward to learning how your experience can enable all of us to grow.

Note: We have a hybrid work environment.We have safely reopened our office in SF and are following city and CDC guidelines. And our NYC office is close to ready for occupation!

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