Student Service Representative

Full Time
San Diego, CA
$21.36 - $22.74 an hour
Posted 12 days ago
Job description
Payroll Title: BLANK AST 2 Department: EXTENSION Hiring Salary Range $21.36 - $22.74 /hour Worksite: Other Appointment Type: Career Appointment Percent: 100% Union: CX Contract Total Openings: 1 Work Schedule: Variable, 8 hrs/day, M-Fri, with alternating Saturday.

#117435 Student Services Representative

Filing Deadline: Thu 7/21/2022
For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy

UCSD Layoff from Career Appointment: Apply by 07/08/22 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 07/21/22. Eligible Special Selection clients should contact their Disability Counselor for assistance.


The Division of Extended Studies (DES) at UC San Diego is fully self-supporting, operating year-round (12 months of active instruction) with a budget of $47 million annually in primarily fee income. The unit has over 200 career employees, including academic, management, staff and executive, as well as represented and non-represented positions. Many casual or contract employees and student workers also serve in the organization. In addition, DES employs more than 1,000 active by-agreement instructors.

DES operates in 200,000 square feet of managed space, including a large off-campus classroom facility. The unit maintains a robust online learning platform, operating 24/7 with webcasting and video-conferencing capability. DES also has a strong web presence with e-commerce operating 24/7. There are over 60,000 enrollment transactions annually; 35,000 outreach certification transactions and 25,000 service transactions. DES supports a robust network of representatives, agents, and students (both residential and online) around the globe. Along with all of this, DES operates two television stations, a variety of public lecture programs and is active in federal, state, local, and private research and technical assistance programs and activities.

As of Fall 2020, the University has assumed ownership of a major downtown center for which DES is taking full financial and programming responsibility. The 66,000-square-foot building will support a rich mix of campus-based and community programs reflecting the teaching, research and public service mission of UC San Diego: classroom instruction, continuing education, arts and cultural performances, civic events and collaborative community projects.

Under general supervision of the Student Services Manager, provide excellent customer service by assisting the general public in all aspects of their interaction with Extended Studies and degree-related programs. Act as Lead Administrative Assistant in absence of site manager. Provide information about courses, certificate programs, and academic departments. Register students via telephone, fax, email, and in person. Process transcript requests, course description requests, certificate audits, verification of enrollment requests, and other student services in a timely manner.

Prepare appropriate forms and solve enrollment discrepancies. Provide general information to students regarding certificate completion, concurrent enrollment, UCSD Student Grant Program, My Extension student portal, veterans benefits, financial assistance, Workforce program, and disabled student services. Will independently conduct certificate completion audits. Provide ideas and input on methods to improve the services that enhance the student experience. This position will work with Student Services Manager and/or Assistant Director to coordinate proctor services. Will act as first point-of-contact for Extended Studies proctoring services. Key holder responsibilities for opening and/or closing the site.

The primary work location for this position will be the University City Center although may be required to work at other locations as needed.

  • Overtime may be required during quarterly peak enrollment. Must be willing to work alternating Saturdays (one to three Saturdays per month). No vacation time approved during peak periods each quarter.

  • Must be willing to work altered work schedule as required that will be between the hours of 7:00am - 8:30pm.

  • Must be willing to work at main campus (La Jolla), University City Center, or Downtown (Park and Market).

  • Please submit a cover letter for a complete application.


  • Strong experience providing front-desk customer service in an academic setting. Experience resolving issues including, but not limited to, semi-complex requests, disgruntled students/instructors, and exceptions to policies.

  • Proven ability to advise students and the general public regarding academic programs, policies, and procedures.

  • Demonstrated experience providing work direction and training to lower-level employees.

  • Knowledge of standard office equipment and basic computer hardware, and proven working knowledge of computer software, including Word and Excel. Must have proven experience to trouble shoot basic audiovisual equipment such as laptops, LCD projectors, and speakers.

  • Strong ability to accurately record and monitor expenses and funds and handle cash according to strict policies.

  • Proven ability to professionally handle stressful and difficult situations, and proven sensitivity to customers' needs and concerns.

  • Proven ability to interpret established policies and administrative regulations, and make independent decisions to initiate action and follow-through.

  • Proven work experience conveying information in a clear and effective manner both in written and oral format. Excellent communication skills, both oral and written, including experience in dealing with the public with diplomacy, tact, and flexibility with a diverse customer base. Excellent knowledge of English grammar, spelling, and punctuation.

  • Demonstrated experience in establishing and maintaining effective working and reporting relationships with a wide variety of people, departments, businesses and associations.

  • Demonstrated work experience showing responsibility for tracking, managing, and maintaining confidentiality of financial, personal and academic records.

  • Ability to multi-task, work in a fast-paced environment, and meet deadlines with frequent interruptions.

  • Demonstrated ability to process a large volume of documents rapidly and accurately with close attention to detail.

  • Ability to proofread numerical and alpha characters with keen attention to detail.

  • Demonstrated strong data-entry skills.


  • Background and/or finger-printing checks required due to handling of money.

  • This position meets the requirements for a mandated reporter under CANRA.

Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see:

UC San Diego is a smoke and tobacco free environment. Please visit for more information.

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