Welcoming Center Program Coordinator

Full Time
Rock Island, IL 61201
Posted Today
Job description

The Welcoming Center Coordinator is responsible for performing professional casework duties and provide self-sufficiency evaluation for individuals and/or families experiencing an immediate need for help with housing and utilizes. Utilities may consist of light, heat, gas and internet.
This position is a temp position offered through December 31, 2022 only.
Examples of Essential Functions include the following. Other duties may be assigned.

  • Participate in all required orientation and trainings.
  • Participate in both internal and external Welcoming Center and All Chicago activities.
  • Provide needs assessment on new customers, schedules customer appointments, landlord appointments and generates closure letters along with creating and maintaining customer files in an orderly fashion.
  • Provide follow through with client and landlord on needed paper work along with providing resources to customers in immediate need.
  • Identify areas of potential risk to self-sufficiency including child safety, substance abuse, health issues, etc.; provides case management to coordinate transitional, temporary or long-term services from the continuum of services offered through DHS as well as Welcoming Center community partners, and ALL Chicago; provide case management to coordinate the activities of the case when multiple service providers are involved.
  • Complete work assignments involving practical application of a professional discipline, including research, data collection, and analysis and report preparation.
  • Refer customers to appropriate DHS/community service providers and provide case management until customer meets their goals.
  • Understand the emotional, environmental and psychological problems confronting individuals that are facing crisis, able to relate to people of all ethnic background
  • Recognize and identify treatment for risk indicators and establish model approaches for problem solving.
  • Enter Data into Open Portal and follow up with All Chicago on outcome, relay information to client and landlord
  • Provide monthly reports of data served to ALL Chicago
  • Participate in outreach activities to recruit customers

Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. COVID-19 vaccine is required or an approved accommodation as required by law.
Education and Experience –* Required: High School Diploma or Associates degree with at least 3 years of experience working with families in crisis .Preferred: * Bachelor's Degree in psychology, sociology/anthropology, social welfare or related field plus one year of professional casework or crisis intervention experience in a social service agency. Computer knowledge of entering information into data base
Language Skills - Bilingual is preferred.

Job Type: Temporary

Pay: $17.27 - $19.00 per hour


  • 8 hour shift
  • Monday to Friday

Work Location: One location

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